Privacy Policy, Terms & Conditions, and Website Policies
Last updated: Date
EP!C DONUTS (“we,” “us,” or “our”) operates EatEpicDonuts.com. This policy explains what information we collect, why we collect it, and what we do with it.
We collect information you give us directly, including:
We also collect limited technical information automatically when you visit the site, such as your device type, browser, pages viewed, and general location. This comes from standard analytics tools.
We do not collect or store your full payment card details. Payments are processed by Square, our payment processor, which handles that information under its own privacy and security policies. We receive only confirmation of the transaction and limited details such as the last four digits of the card.
We do not sell your personal information. We share it only with service providers that help us run the business, such as our payment processor, email marketing platform, and website host. These providers may only use your information to perform services for us.
We may also disclose information if required by law, or in connection with a sale or transfer of the business.
If you opt in to marketing emails or text messages, you can unsubscribe at any time using the link in any email, by replying STOP to a text, or by contacting us directly. Transactional messages about an order you placed are not marketing messages.
We keep your information as long as needed to provide our services and meet legal obligations. Loyalty points expire after 90 days of inactivity, and inactive accounts may be removed after that period.
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, contact us at Epicdonutsdfw@gmail.com. Texas residents and residents of other states may have additional rights under applicable law.
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
We may update this policy from time to time. The “last updated” date above reflects the most recent version.
EP!C DONUTS
7171 Colleyville Blvd, Suite 110, Colleyville, TX 76034
Epicdonutsdfw@gmail.com
(817) 501-6470
Last updated: Date
By using EatEpicDonuts.com or placing an order with us, you agree to these terms.
All prices are listed in U.S. dollars and are subject to change without notice. We make every effort to keep menu items, availability, and pricing accurate, but errors can occur. If an item is unavailable or a price is listed incorrectly, we may cancel or adjust the order and will notify you.
Limited drops and seasonal flavors are available in limited quantities and while supplies last. We reserve the right to limit the quantity of any item purchased per customer, per order, or per household, and to refuse or cancel any order at our discretion.
Once an order is submitted and paid for, it cannot be cancelled or modified. If you need to change something, contact us as soon as possible and we will help where we can, but we cannot guarantee a change is possible.
Photographs of our products are for illustrative purposes only. The actual size, shape, color, and finish of an item may differ from how it appears on your screen or in our photography.
Online orders are placed for pickup at our Colleyville location. You are responsible for picking up your order at the scheduled time. Orders not picked up may be discarded without a refund after a reasonable holding period.
Online orders are paid at checkout through Square. Placing an order does not guarantee acceptance; we reserve the right to refuse or cancel any order.
Catering orders begin with an inquiry, not a purchase. Submitting a catering inquiry does not create a confirmed order. Our team will review your request, contact you to confirm details and pricing, and send an invoice for payment.
A catering order is confirmed only once we have accepted it in writing and any required deposit has been paid. Cancellation, deposit, and lead-time requirements will be provided with your quote. Add your specific catering cancellation and deposit terms here
Membership is offered on a monthly or annual basis and renews automatically until cancelled. You may cancel at any time; cancellation stops future billing and takes effect at the end of your current billing period. Fees already paid are not refunded unless required by law.
Member benefits, including the monthly free croissant donut, in-store discount, and early access, are for personal use, are not transferable, and have no cash value. Unused monthly benefits do not roll over. We may modify membership benefits or pricing with reasonable notice.
Loyalty points have no cash value and cannot be sold, transferred, or exchanged for cash. Points expire after 90 days of inactivity, and unlocked rewards expire 30 days after they become available. One reward may be redeemed per transaction, and rewards cannot be combined with other promotions. We may modify or end the program at any time.
Promotional offers, discount codes, and special pricing are available only during the stated promotional period and while supplies last. Discounts must be applied at the time of purchase and cannot be applied retroactively.
Unless we state otherwise, offers cannot be combined with other promotions, member discounts, or loyalty rewards, and cannot be applied to taxes or fees. Offers are non-transferable and have no cash value. We may modify, suspend, or cancel any promotion at any time without notice.
If an order placed with a discount is refunded, only the discounted amount actually paid will be refunded. Misuse or fraudulent use of a promotion may result in cancellation of the order and loss of membership or loyalty benefits.
Because our products are freshly made and perishable, all sales are final and we are not able to accept returns.
That said, we stand behind what we make. If your order is incorrect, incomplete, or you are not satisfied with the quality of what you received, contact us the same day and we will make it right, usually with a replacement, and in some cases a refund or store credit at our discretion.
To help us resolve an issue quickly, please have your order number or receipt available, and let us know as soon as possible. Requests made more than 24 hours after pickup may not be eligible.
Orders that are placed and paid for online but not picked up are not eligible for a refund.
Refunds on catering orders are handled separately under the catering terms above. Add your catering deposit and cancellation terms
Our products are prepared in a shared kitchen that handles wheat, dairy, eggs, nuts, and other allergens, and our croissant donuts are fried in beef tallow, meaning they are not vegetarian or vegan. We cannot guarantee that any item is free from allergen cross-contact. Full details are on our Nutrition & Allergens page. If you have a food allergy or dietary restriction, please ask us before ordering. You are responsible for determining whether our products are suitable for you or anyone you are ordering for.
The EP!C DONUTS name, logo, product names, photography, and website content are our property and may not be used without our written permission.
If you tag us on social media, post a review, or send us a photo of our products, you give us permission to share and repost that content on our website, social media, and marketing materials, with credit where possible. You confirm that the content is yours to share and does not infringe anyone else’s rights. We may decline to use or may remove any submitted content at our discretion.
Our website and services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
To the fullest extent permitted by law, EP!C DONUTS is not liable for indirect, incidental, or consequential damages arising from your use of this website or our products. Our total liability for any claim is limited to the amount you paid for the order in question.
You agree to indemnify and hold harmless EP!C DONUTS, its owners, employees, and agents from any claims, damages, losses, or expenses, including reasonable attorney fees, arising from your misuse of this website or your violation of these terms.
We are not responsible for any delay, closure, or failure to fulfill an order caused by circumstances beyond our reasonable control, including severe weather, power or utility outages, equipment failure, supply shortages, labor disruptions, fire, flood, public health orders, or government restrictions. In those situations we will make reasonable efforts to contact affected customers and resume normal operations as soon as it is safe and practical.
Please read this section carefully. It affects how legal disputes between you and EP!C DONUTS are resolved.
If a dispute arises, we ask that you contact us first at Epicdonutsdfw@gmail.com so we can try to resolve it directly. Most issues can be sorted out with a conversation.
If we cannot resolve it informally, any dispute, claim, or controversy arising out of or relating to these terms, our products, or your use of this website will be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in Tarrant County, Texas, or by phone or video where the rules allow.
Class action waiver. You and EP!C DONUTS agree that any dispute will be brought individually, and not as a plaintiff or class member in any class, collective, or representative action.
Small claims exception. Either party may bring an individual claim in small claims court instead of arbitration, if the claim qualifies.
Your right to opt out. You may opt out of this arbitration agreement by emailing us at Epicdonutsdfw@gmail.com within 30 days of your first order or first use of this website, stating your name and that you are opting out of arbitration. Opting out will not affect your ability to order from us or use the site in any way.
These terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
If any part of these terms is found to be invalid or unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest of these terms will remain in full effect.
These Terms & Conditions, together with our Privacy Policy and Website Policies, make up the entire agreement between you and EP!C DONUTS regarding your use of this website and our services.
We may update these terms at any time. Continued use of the site after changes are posted means you accept the updated terms.
Last updated: Date
We use cookies and similar technologies to keep the site working properly, remember your preferences, and understand how the site is used. Analytics tools such as Google Analytics may collect information about your visit. You can control cookies through your browser settings, though some features may not work correctly if you disable them.
Our site links to third-party services, including our online ordering system and social media pages. We are not responsible for the content or privacy practices of those sites. Their own terms and policies apply.
We want our website to be usable by everyone. If you have difficulty accessing any part of this site, contact us at Epicdonutsdfw@gmail.com and we will work to provide the information you need in another format.
We work to keep menu items, pricing, hours, and other information current, but content on this site may occasionally be out of date or contain errors. Nothing on this site is a binding offer.
Product photography is intended to represent our items. Actual products may vary in appearance.
Questions about these policies? Reach us at Epicdonutsdfw@gmail.com or (817) 501-6470.